Rating
The PIC is friendly and responded quickly to my questions. I really appreciate they keep me updated on the status of my device.
Excellent service and highly recommended. They thoroughly inspected my Roborock and successfully identified all the issues, explaining everything clearly while providing useful suggestions on how to fix and prevent future problems. We chose to travel a long distance to send our Roborock for repair because of the positive reviews and feedback from other customers, and they definitely lived up to their reputation. Professional, knowledgeable, and trustworthy service.
Superb service, prompt updates on my robot repair and payment steps/link are well communicated
I sent my Roborock F25 for repair in February 2026 and am still waiting for an update. Despite numerous follow-ups, there has been little to no response regarding the status of my unit. While repairs may take time, customers should at least be kept informed of the progress. The lack of communication for such an extended period is unacceptable. I have attached supporting evidence and hope the owner or management will take immediate action to resolve this matter.
The RoboCare team is highly helpful and efficient. When my Xiaomi X10+ failed to start up properly, I brought it to the shop, where the staff was incredibly friendly and welcoming. They provided clear explanations regarding the device's issues and our repair options. Since we live in a different state, RoboCare kindly offered to ship it back to our house for a fee. Overall, we are thoroughly satisfied with their excellent service.
Not very responsive in WhatsApp messaging; took more than 1 week just to change rubber wheel. Polite staff. Rubber wheel for Roborock = RM200 Deep cleaning = RM230
Thank you and kudos to Mr Syakri! I would like to acknowledge Mr Syakri professional support prior my visit on phone and on site support. He patiently listen to my Ecovacs X2 robot mopping problem, provided his genuine professional opinion based on his experiences and also provided possible troubleshooting steps. As a result, we were able to identify the issue very quickly.
I sent in my DYSON vacuum V12 to replace the torn hose located in the vacuum head. RoboCare staff responded promptly and clearly via WhatsApp and were friendly both via WhatsApp and in-person (Amir & Kirthiga). There were lots of emails & WhatsApp messages to keep me informed on the repair status and action needed to be taken by me, the customer resulting in a smooth process. The replacement of the hose was done quickly within three (3) days! RoboCare also arranges the courier to return the item for a minimal fee (which is great for me as I live quite far away). I had an excellent experience with RoboCare! :))
Service provided was amazing! Although time taken was longer than expected but process was thoroughly explained with details and photos of defect plus what is the best rectification recommendation. Highly recommended!
location does take abit of time to locate. But instructions given in the buidling is clear. Quite seemless and easy to communicate via online. will update on progress. Thanks for bringing new life to my old roborock s5 max.
I am happy to know there is a place to repair/service my vacuum robot. Keep up the good work!
Went to the store to get the real demo and explanation. Ajali has been kind to show me the product demo and explain in details how to navigate and use the robot. 100% recommend this brand, the store and the sell advisor Ajali
Very helpful staff and great service. One positive feedback though is they should have more POS terminal from different banks so that they can accept other banks credit cards for installment payments
Long waiting but professional..all things updated in whatsapp & email..now my robot can do both vacuum & mop..thanks robocare!
Friendly team with patience in understanding to our needs. Follow up the repair progress via WhatsApp and email. Good job and highly recommended. Thanks
Fast response, reasonable price, very friendly, helpful and professional staff. They even gave free gift when collecting the robot. Highly recommended!!!
The person incharge Miss Kirthiga handles to my problem professionally. Has patience in understanding to our needs. Highly recommended. Thanks
The process to send for repair takes weeks..and the repair it swlft takes months. The quality is so bad that it broke down after 3 months. After repaired sent back with the same issue...it was like never repaired at all. The strange thing is the packaging n sealing is exactly the same like when it was shipped over for repair. It was like sent back without being opened. When u try to complain to the shop in shopee..they block you so that other customers cannot see your comment. Lousy service and lousy product quality. Do reconsider other brand than this brand. the model I bought and broken is F25 ACE . This comment maybe again get deleted similar to what they have been doing in other selling platform.
Excellent service from start to finish. The staff explained everything clearly, responded quickly and made the process easy. Really satisfied with the service provided.
Very professional service. I had already given up on my Tineco Vacuum. But these guys gave me hope and looks like I can still use it. Perfect!
Send my device for a simple sensor change that has already been confirmed by the service Center, thought I’ll send it here and get t repaired fast… didn’t bother to contact until I had to call. And for a simple sensor change, they know quote me for a motherboard change. I clearly told them the problem and what I wanted to be changed. Scam you into paying 180 and then charge you for something that isn’t spoilt. Very disappointed.
Fast respond and very helpfull. Any model about dyson can send to them. Recommended
The PIC is friendly and responded quickly to my questions. I really appreciate they keep me updated on the status of my device.
Great communication, prompt response and highly recommended
Keep updating 👍
Excellent service and highly recommended. They thoroughly inspected my Roborock and successfully identified all the issues, explaining everything clearly while providing useful suggestions on how to fix and prevent future problems. We chose to travel a long distance to send our Roborock for repair because of the positive reviews and feedback from other customers, and they definitely lived up to their reputation. Professional, knowledgeable, and trustworthy service.
Superb service, prompt updates on my robot repair and payment steps/link are well communicated
The RoboCare team is highly helpful and efficient. When my Xiaomi X10+ failed to start up properly, I brought it to the shop, where the staff was incredibly friendly and welcoming. They provided clear explanations regarding the device's issues and our repair options. Since we live in a different state, RoboCare kindly offered to ship it back to our house for a fee. Overall, we are thoroughly satisfied with their excellent service.
