Ratingwhat a good experience to be served immediately in phone calls by Shakir and Kirthiga. They are professional in answering my questions as I am new in using Roborock. I should use Xiomi Home App to have sleek connection with Roborock S7 MaxV. Thank you very much Shakir and Kirthiga
Fast & Efficient Service. Communication method via WhatsApp & Email is prompt & convenient. Constantly provided progress and update on the robotic vacuum.
Sent my Roborock S7 to repair and replace sensors, also for full servicing and deep cleaning. Fairly reasonable price for the service and professionalism. Very prompt replies on WhatsApp. Fair note: They will charge RM180 for diagnostic fees, which is non-refundable. HOWEVER, this fee is waived and deducted from total repairs if we decide to proceed with the repairs. And I truly believe this is a fair price for their services. My only complaint would be that as a first time sending my robot to repair, their service center was quite hard to locate the lift entrance. It took me 15 minutes of walking about before I could ask someone to guide me as it was during the weekend. All-in-all, I highly recommend them as a 3rd party independent repair as I'm very satisfied.
Service bagus dan sangat memudahkan. Cepat and reliable. Senang berurusan.
Very good customer support. Esp to Mr. Shakir. Keep up your great work!
Great service . Professional, fast and straight forward. I will be back here whenever my unit has a problem. Thank you very much
Send over to replace the wheel. Good service. Super friendly. Boss is so good to help expedited the repair process before CNY.
The one stop for many who face problems/issues with their robot vacuum, Robocare has provided a lifeline for many like myself by fixing major/ minor issues affecting the functionality of the semi-autonomous machines.
