RatingThank you and kudos to Mr Syakri! I would like to acknowledge Mr Syakri professional support prior my visit on phone and on site support. He patiently listen to my Ecovacs X2 robot mopping problem, provided his genuine professional opinion based on his experiences and also provided possible troubleshooting steps. As a result, we were able to identify the issue very quickly.
I sent in my DYSON vacuum V12 to replace the torn hose located in the vacuum head. RoboCare staff responded promptly and clearly via WhatsApp and were friendly both via WhatsApp and in-person (Amir & Kirthiga). There were lots of emails & WhatsApp messages to keep me informed on the repair status and action needed to be taken by me, the customer resulting in a smooth process. The replacement of the hose was done quickly within three (3) days! RoboCare also arranges the courier to return the item for a minimal fee (which is great for me as I live quite far away). I had an excellent experience with RoboCare! :))
Service provided was amazing! Although time taken was longer than expected but process was thoroughly explained with details and photos of defect plus what is the best rectification recommendation. Highly recommended!
location does take abit of time to locate. But instructions given in the buidling is clear. Quite seemless and easy to communicate via online. will update on progress. Thanks for bringing new life to my old roborock s5 max.
I am happy to know there is a place to repair/service my vacuum robot. Keep up the good work!
Went to the store to get the real demo and explanation. Ajali has been kind to show me the product demo and explain in details how to navigate and use the robot. 100% recommend this brand, the store and the sell advisor Ajali
Very helpful staff and great service. One positive feedback though is they should have more POS terminal from different banks so that they can accept other banks credit cards for installment payments
Long waiting but professional..all things updated in whatsapp & email..now my robot can do both vacuum & mop..thanks robocare!
Friendly team with patience in understanding to our needs. Follow up the repair progress via WhatsApp and email. Good job and highly recommended. Thanks
Fast response, reasonable price, very friendly, helpful and professional staff. They even gave free gift when collecting the robot. Highly recommended!!!
The person incharge Miss Kirthiga handles to my problem professionally. Has patience in understanding to our needs. Highly recommended. Thanks
Excellent service from start to finish. The staff explained everything clearly, responded quickly and made the process easy. Really satisfied with the service provided.
Very professional service. I had already given up on my Tineco Vacuum. But these guys gave me hope and looks like I can still use it. Perfect!
Fast respond and very helpfull. Any model about dyson can send to them. Recommended
Even though this is a third-party service provider for Roborock, the experience was top-notch. A huge shout-out to Shakir, who went above and beyond to answer all my questions about my new Roborock F25 RT. It was unexpected but very much appreciated! He is clearly passionate about his work and truly cares about helping customers. If you're hesitant about using a third party, Shakir is proof that you're in good hands. Highly recommended!
Thank you so much for fixing my Pusun machine 👍awesome service
I like the way they always update us with the progress of repairing.
Great job fixing my Dyson vacuum cleaner as a cheaper alternative to doing it at official Dyson
Excellent service and followup. Though the initial charge of RM180 was explained properly but not documented accordingly (re refund if cannot be repaired), the unit has been serviced. Thank you.
Great AI cleaner in the house! My 2nd purchase for Deebot. Looking forward the performance 😎
They are professional. I like they update all the process to me while repairing my roborock vacuum.
Good product & this is the 3rd product I purchase for parents. Hope it’s help & lost lasting
