RatingService is very efficient and had a great customer experience
Location of Service centre is easily accessible. Communication on the Service through email is prompt and precise. Payment is easily made through their portal. However, I'm trying to request delivery of the repaired dry & wet mop to my address but Payment cannot be accepted. Please advise
It is really helpful from the repair shop. My robot vacuum, immediate he can repair. So nice， it make my day.
The person incharge is very friendly and did a quick response. I really appreciate that they keep me informed in every step of the status.
Seriously awesome service lah! My Dyson vacuum suddenly got problem, thought gone case already, kena spend big money buy new one. Luckily found these guys, fast and reasonable price. Now my Dyson is working as usual. Staff also super friendly. Would recommend them if your Dyson got issue!
Friendly staff, good product explanation. Overall buying experience is great.
Efficient online booking system for appointment, status update, repair quotation and pickup. Friendly staff. Location a bit hidden for anyone not familiar to that area - but can ask around.
Efficient online booking system for checking, repair and pickup. Friendly staff at location. Timely inspected and repair waiting period.
what a good experience to be served immediately in phone calls by Shakir and Kirthiga. They are professional in answering my questions as I am new in using Roborock. I should use Xiomi Home App to have sleek connection with Roborock S7 MaxV. Thank you very much Shakir and Kirthiga
Fast & Efficient Service. Communication method via WhatsApp & Email is prompt & convenient. Constantly provided progress and update on the robotic vacuum.
Sent my Roborock S7 to repair and replace sensors, also for full servicing and deep cleaning. Fairly reasonable price for the service and professionalism. Very prompt replies on WhatsApp. Fair note: They will charge RM180 for diagnostic fees, which is non-refundable. HOWEVER, this fee is waived and deducted from total repairs if we decide to proceed with the repairs. And I truly believe this is a fair price for their services. My only complaint would be that as a first time sending my robot to repair, their service center was quite hard to locate the lift entrance. It took me 15 minutes of walking about before I could ask someone to guide me as it was during the weekend. All-in-all, I highly recommend them as a 3rd party independent repair as I'm very satisfied.
Service bagus dan sangat memudahkan. Cepat and reliable. Senang berurusan.
Very good customer support. Esp to Mr. Shakir. Keep up your great work!
Great service . Professional, fast and straight forward. I will be back here whenever my unit has a problem. Thank you very much
Send over to replace the wheel. Good service. Super friendly. Boss is so good to help expedited the repair process before CNY.
The one stop for many who face problems/issues with their robot vacuum, Robocare has provided a lifeline for many like myself by fixing major/ minor issues affecting the functionality of the semi-autonomous machines.
So many robots on the floor being tested. Carpet must be so clean!
Excellent service! So glad we got our robot vacuum fixed immediately
Smooth & efficient way for maintaining the Vacuum Robot S5 Max. Everything is done online via email & whatsapp. Thank you for an Excellent Customer service rendered.
Very professional service with detailed updates and progress report. Am very impressed
Got a good deal during 12.12 sales for T30 Pro Omni. Thx Ecovacs. Hope this will create more free time for me (fingers crossed)
Extends robot life with professional service to wear-and-tear parts.
Great service, prompt replies when asked about updates. And knows exactly what they are doing to fix my broken product.
