RatingExcellent service and followup. Though the initial charge of RM180 was explained properly but not documented accordingly (re refund if cannot be repaired), the unit has been serviced. Thank you.
Great AI cleaner in the house! My 2nd purchase for Deebot. Looking forward the performance 😎
They are professional. I like they update all the process to me while repairing my roborock vacuum.
Good product & this is the 3rd product I purchase for parents. Hope it’s help & lost lasting
the young lady technician attended my collection of repaired item is very pleasant, patient and helpful.
Easy to deal with and very helpful technician who attended my call and walked me the process of repair. Will recommend other to use their services.
I recently sent my Dyson V10 to RoboCare for repairs, and I’m truly impressed by their professionalism and top-notch service. From the moment I handed over the vacuum, they’ve kept me updated throughout the entire repair process, which gave me so much peace of mind. Their team is friendly, responsive, and clearly knows what they’re doing. You don’t often come across service like this — fast, transparent, and reliable. Highly recommend RoboCare to anyone needing help with their Dyson or other electronics.
Service is very efficient and had a great customer experience
Location of Service centre is easily accessible. Communication on the Service through email is prompt and precise. Payment is easily made through their portal. However, I'm trying to request delivery of the repaired dry & wet mop to my address but Payment cannot be accepted. Please advise
It is really helpful from the repair shop. My robot vacuum, immediate he can repair. So nice， it make my day.
The person incharge is very friendly and did a quick response. I really appreciate that they keep me informed in every step of the status.
Seriously awesome service lah! My Dyson vacuum suddenly got problem, thought gone case already, kena spend big money buy new one. Luckily found these guys, fast and reasonable price. Now my Dyson is working as usual. Staff also super friendly. Would recommend them if your Dyson got issue!
Friendly staff, good product explanation. Overall buying experience is great.
Efficient online booking system for appointment, status update, repair quotation and pickup. Friendly staff. Location a bit hidden for anyone not familiar to that area - but can ask around.
Efficient online booking system for checking, repair and pickup. Friendly staff at location. Timely inspected and repair waiting period.
what a good experience to be served immediately in phone calls by Shakir and Kirthiga. They are professional in answering my questions as I am new in using Roborock. I should use Xiomi Home App to have sleek connection with Roborock S7 MaxV. Thank you very much Shakir and Kirthiga
Fast & Efficient Service. Communication method via WhatsApp & Email is prompt & convenient. Constantly provided progress and update on the robotic vacuum.
Sent my Roborock S7 to repair and replace sensors, also for full servicing and deep cleaning. Fairly reasonable price for the service and professionalism. Very prompt replies on WhatsApp. Fair note: They will charge RM180 for diagnostic fees, which is non-refundable. HOWEVER, this fee is waived and deducted from total repairs if we decide to proceed with the repairs. And I truly believe this is a fair price for their services. My only complaint would be that as a first time sending my robot to repair, their service center was quite hard to locate the lift entrance. It took me 15 minutes of walking about before I could ask someone to guide me as it was during the weekend. All-in-all, I highly recommend them as a 3rd party independent repair as I'm very satisfied.
Service bagus dan sangat memudahkan. Cepat and reliable. Senang berurusan.
Very good customer support. Esp to Mr. Shakir. Keep up your great work!
