RoboCare Repair Warranty

RoboCare Malaysia ("RoboCare", "we", "us") stands behind every repair we carry out. These terms explain what our repair warranty covers, what it does not, and how to make a claim.

1. What this warranty covers

We warrant that the parts we supply and install, and our workmanship in installing them, will be free from defects in materials and workmanship under normal use for the Warranty Period. The warranty applies only to the repair described on your quotation.

2. Warranty Period

The Warranty Period is up to 12 months from the date you collect the repaired unit or it is delivered to you. The Warranty Period for your repair is stated on your quotation.

3. What we will do

If a covered part or repair fails during the Warranty Period, we will, at our option, repair the unit or replace the defective part, with no charge for parts or labour. Replacement parts may be new or equivalent to new in performance and reliability. A part repaired or replaced under this warranty is covered for the rest of the original Warranty Period.

4. What this warranty does not cover

• Parts, components and faults that were not part of our repair.
• Damage after collection, including drops, impact, liquid or water damage, fire, and power surges.
• Damage from misuse, neglect, or use not in line with the manufacturer's instructions, including incompatible chargers or power supplies.
• Units opened, modified or repaired by anyone other than RoboCare after our repair.
• Consumables and parts that wear with normal use, such as filters, main and side brushes, mop pads and dust bags.
• Gradual loss of battery capacity through normal use.
• Cosmetic damage such as scratches and dents.
• Software, firmware, app, Wi-Fi or account problems unrelated to our repair.

5. How to make a claim

Contact us by WhatsApp or phone on 03-9779 0388, Monday to Sunday, 10am to 6pm. Give the name and phone number used for the repair and describe the fault; we may ask for a photo or video. Then bring the unit to our service centre at Dataran Cascades, Kota Damansara, Petaling Jaya, or send it to us by courier.

We will inspect the unit. If the fault is covered, we repair it under this warranty. If it is not covered, we will tell you why and give you a quotation before doing any work.

6. Your saved maps and settings

A repair can reset saved maps, schedules, app pairing and other settings. We are not responsible for restoring them.

7. Manufacturer's warranty

RoboCare is an independent service centre. We are not authorised by, or affiliated with, Roborock, Dyson, Ecovacs, Tineco, Xiaomi, Dreame, Narwal or iRobot; brand names are used only to identify the products we repair. If your unit is still under the manufacturer's warranty, claim through the brand or the seller. You can still send it to us, but our RM180 diagnostic fee applies; it is waived if you go ahead with the repair.

8. Limitation of liability

To the extent permitted by law, our liability under this warranty is limited to repairing the unit or replacing the defective part as described above. We are not liable for indirect or consequential loss. Nothing in these terms limits your rights under the Consumer Protection Act 1999.